IT Specialist

Royal Electric•Sacramento, CA

4d•$30 - $34•Onsite

About The Position

At Royal Electric Company we provide expert electrical design, construction, and service with builders, contractors and facility owners who value relationships, trust, expertise, and a commitment to each other towards achieving exceptional results. We are able to sustain this through our linking values of expertise, collaboration, integrity, passion, and loyalty. These values support our core purpose; to build great relationships, one project at a time! We have a current opening for an IT Specialist at our Sacramento, CA office. The IT Specialist provides technical assistance and support to end users, troubleshooting hardware, software, and network issues. This role handles both routine support requests and escalated tickets requiring deeper investigation and may contribute to IT projects and system administration tasks.

Requirements

High School Diploma or GED Equivalent
2+ years supporting a help desk or related technical support experience.
Valid Driver’s license
Windows 10/11 and Microsoft 365 administration
Active Directory user and group management
Strong troubleshooting and analytical skills
Clear communication with both technical and non-technical users
Familiarity with ITSM platforms (Ticketing systems)
Ability to travel to locations across California possibly once a month for 1-2 days
Ability to operate company vehicles
Must wear proper PPE while on jobsites.
Must comply with all safety standards and procedures.
Sit, stand, and walk during the duration of the workday.
Will lift, carry, push, pull, kneel, crouch, and reach.
Must be able to lift up to 50 pounds
Ability to operate hand tools safely
Applicants must be authorized to work in the United States.

Nice To Haves

On path for degree, Certificate, or similar in Information Technology and/or A+ and/or Network+ certification preferred.
Basic PowerShell or scripting knowledge a plus.
Bi-lingual (English and Spanish) a plus
General knowledge of hand tool/power tool for installations a plus
Ability to be badged at Airports a plus

Responsibilities

Support end user’s devices (computers and mobile devices) while on site and document via the Fresh Service ticketing system.
Meet SLA metrics and report out recommended process improvements.
Setting up new systems, machinery, or networks at a designated site.
Executive support
Frequent site visits.
Serve as a point of contact for technical support requests via phone, email, chat, or ticketing system
Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, and mobile devices
Escalate complex issues to Tier 2/3 or vendors when appropriate, with thorough documentation
Manage user accounts, permissions, and groups in Active Directory and Microsoft 365
Assist with configuration and maintenance of endpoints via MDM tools
Support deployment of hardware and software across the organization
Maintain asset inventory and lifecycle tracking
Troubleshoot network issues (DNS, DHCP, VPN, wireless connectivity)
Assist with printer, peripheral, and conference room AV support
Support patching and software update processes
Document resolutions and maintain the knowledge base
Follow and contribute to IT SOPs and runbooks
Track and meet SLA targets