IT Specialist

Repcon • LA-Baton Rouge US-TX-Houston, TX

8d

About The Position

The IT Specialist is responsible for delivering technical support and assistance for company-supported software applications, hardware, and related systems. This role involves diagnosing and troubleshooting technical issues while providing timely and effective solutions to end users.

Requirements

• Excellent written and verbal communication skills
• Strong customer service orientation with a proactive problem-solving mindset with the ability to explain technical concepts in clear, non-technical language
• Highly organized with the ability to effectively prioritize and manage multiple tasks and projects simultaneously
• Highly motivated, creativity in problem solving.
• Ability to work independently, manage multiple priorities, and maintain composure under pressure
• High-level PC troubleshooting skills (hardware diagnostics, component replacement, imaging, and deployment)
• Strong proficiency with Windows OS (client and server editions) – including installation, patching, Active Directory, and troubleshooting
• Advanced knowledge of Microsoft Office Suite and Microsoft 365 applications.
• Basic knowledge of network troubleshooting on various types of connections (satellite, hotspot, DIA, etc.)

Nice To Haves

• Degree in related field with practical experience
• Previous experience in customer service or an IT support role
• Previous experience in network and server administration (preferred, but not required)
• Knowledge of Microsoft Azure service offerings

Responsibilities

• Respond promptly to technical support requests via phone, email, in-person, or electronic channels in a prompt, professional, and courteous manner
• Build and maintain strong working relationships with end users and team members
• Diagnose and solve IT security related action items from provided dashboard
• Accurately document all support requests, issues, and resolutions in the appropriate ticketing system
• Follow established IT procedures and contribute to the ongoing documentation and improvement of support processes
• Escalate complex issues to senior team members or appropriate technical resources when necessary
• Install, configure, and maintain desktop computers, laptops, tablets, desktop phones, printers, wireless devices, and access points
• Continuously develop skills in networking, server, and storage administration to enhance support capabilities

Benefits

• competitive salary
• benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees