IT Specialist I,II,III

Duchesne County•Duchesne, UT

22h•Onsite

About The Position

Duchesne County is seeking a dependable, motivated, and customer-service-oriented individual to join our Information Technology Department. This position may be filled at the Specialist in Training, IT Specialist I, IT Specialist II, or IT Specialist III level, depending upon the selected applicant's qualifications. Under the direction of the IT Director, IT Specialists provide technical support and help ensure the operational readiness of IT systems throughout Duchesne County departments. Responsibilities range from entry-level help desk support to advanced troubleshooting, infrastructure administration, user training, and technical project support, depending on the employee's experience and certification level. The successful candidate will be expected to perform assigned duties in a timely, professional, and courteous manner, maintain confidentiality, follow County procedures, and appropriately escalate complex technical issues. Occasional evening, weekend, or after-hours work may be required based on operational or emergency needs.

Requirements

Possess and maintain a current, valid Utah Driver's License.
Successfully pass required background checks and drug testing.
Be eligible for and maintain any clearance, authorization, or system access required to perform assigned duties, including access to sensitive, secure, or criminal justice information systems when applicable.
Obtain and maintain certifications required for their assigned classification.
Maintain confidentiality and appropriately safeguard County data and systems.
Be able to occasionally lift, carry, push, pull, and/or move equipment weighing up to 50 pounds.
Be able to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

Basic computer literacy
Strong customer service and communication skills
Ability to learn new software and technology
Demonstrated interest in technology and professional growth
A minimum of one year of help desk or technical support experience is preferred (for IT Specialist I).
Basic hardware and software troubleshooting abilities (for IT Specialist I).
Working knowledge of Windows operating systems, Microsoft Office/365, Google Workspace, Active Directory user account management, and basic network troubleshooting (for IT Specialist I).
Associate degree or technical training in Information Technology is preferred (for IT Specialist II).
Advanced troubleshooting skills (for IT Specialist II).
Experience with Active Directory and Group Policy administration (for IT Specialist II).
Basic scripting or automation (for IT Specialist II).
Knowledge of VLANs, DHCP, and DNS (for IT Specialist II).
Experience supporting business applications (for IT Specialist II).
An understanding of information security best practices (for IT Specialist II).
A bachelor's degree in a related field is preferred (for IT Specialist III).
Experience administering core infrastructure (for IT Specialist III).
Implementing technical projects (for IT Specialist III).
Mentoring staff (for IT Specialist III).
Utilizing scripting and automation (for IT Specialist III).

Responsibilities

Provide technical support for desktops, laptops, printers, phones, applications, and network connectivity.
Troubleshoot hardware, software, system, and connectivity issues.
Maintain IT asset inventory and assist with technology lifecycle planning.
Assist with system updates, patching, and backups.
Document work accurately within the IT ticketing system and communicate status updates to users and staff.
Work with County employees, departments, and vendors to identify and resolve technical issues.
Assist with equipment deployments, imaging, configurations, and system setup.
Perform user account administration within Active Directory and Google Workspace.
Support County technology resources while following established security practices, policies, and procedures.
Perform other related IT duties and technical projects as assigned.