IT Specialist - Palo Alto

Mistral AI•Palo Alto, CA

1d•Hybrid

About The Position

Mistral AI is seeking a talented IT Specialist to join their team. This role is crucial in delivering an exceptional digital experience to employees by providing high-quality technical support across hardware, software, and collaboration tools. The IT Specialist will ensure fast, reliable, and friendly assistance, and will also be involved in complex projects such as office openings and moves in the US and APAC. Key responsibilities include troubleshooting complex issues, managing equipment and user accounts, maintaining accurate records, guiding users on best practices, and contributing to the security, efficiency, and scalability of the technology environment. This role is ideal for someone who enjoys helping others, solving technical challenges, and making a significant impact in a dynamic, fast-paced environment.

Requirements

A degree in Computer Science or a related IT field.
Strong written and verbal communication.
Hands-on experience with Google Workspace administration.
Strong troubleshooting skills on both macOS and Windows environments.
Solid understanding of networking fundamentals including Ethernet and WiFi protocols, TCP/IP, and basic corporate infrastructure troubleshooting.
Familiarity with videoconferencing equipment and associated services.
Ability to lift and handle standard IT equipment such as monitors and network devices.
Proven experience in a similar support role within a fast-paced, global organization.
Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding.

Nice To Haves

Experience with MDM solutions such as Kandji or Jamf.
Interest or experience in automation tools such as Zapier or n8n.

Responsibilities

Provide high-quality technical assistance through email, messaging tools, and in-person interactions (onsite in Palo Alto/San Francisco).
Investigate and resolve hardware and software issues across operating systems, applications, and devices while keeping users informed at every step.
Log incidents in our ticketing system, ensure timely follow-ups, and deliver an exceptional support experience.
Deliver physical IT onboarding sessions.
Install, configure, and update computers along with IT and videoconferencing equipment.
Manage shipments and returns of devices locally and internationally, maintaining accurate stock and inventory records.
Ensure that every team member has the right tools from day one and that our equipment lifecycle stays efficient and organized.
Support office openings, moves, and expansions (e.g., San Francisco, New York, Singapore).
Oversee user accounts and application licenses with precision.
Ensure proper access management and the application of our security policies across all workstations, reinforcing a safe and compliant environment for all users.
Train and guide users on applications, hardware, and best practices.
Evaluate business needs, propose improvements to IT processes, and contribute to building a smoother and more scalable internal technology ecosystem.