IT Specialist (Houston, TX)

Fish & Richardson•Houston, TX

2d•Onsite

About The Position

Fish & Richardson, a premier global intellectual property law firm, is seeking an IT Specialist to join their fast-paced Information Technology Department in Houston, TX. The role involves workstation deployment, end-user support, network device and application support, and conference room assistance. The IT Specialist will also deliver training programs and partner with the Applications and Software Development team to improve system usability. Participation in an after-hours on-call rotation is required.

Requirements

3+ years’ experience in MS Windows desktop and MS Office implementation, management, and support; preferably in a large professional services environment.
Windows 10/11, A+, and Network+ Certifications.
Superior interpersonal skills necessary to establish and maintain client-focused relationships with partners, attorneys, clients, and staff, in person, via telephone and via email.
Ability to communicate technical information to non-technical personnel.
Self-driving personality with strong time management skills with the ability to prioritize competing demands and adapt to changing requirements with minimal input from management.
Demonstrated ability to resolve technical application access or delivery issues with a focus on service delivery, preferably within a highly demanding environment.
Demonstrated understanding of LAN/WAN communications concepts and the ability to troubleshoot connectivity problems.
Ability to participate in an after hours on call rotation (1 week every 13 weeks rotation).
Ability to work onsite in the Austin office 5 days per week is required.

Responsibilities

Responsible for all workstation deployment and other hands-on requests within the local office, including occasional after-hours work.
Manage first and second level escalated end-user support issues through phone, email, remote and in-person interaction with all firm users, depending on overall workload and application specialty.
Configure, support, and troubleshoot network devices and enterprise-level applications with support from other IT staff.
Implement and integrate new applications/systems with support from other IT staff.
Provide conference room support for video conferencing and device setup assistance to all users and firm locations.
Assist with support tickets as a second level escalation point.
Deliver special purpose training programs for new hires summer associates, and other firm employees as directed.
Partner with the Applications and Software Development team, to relay common questions and training needs, to assist in developing training tools to increase system and program usability.
Participate in an after hours on call rotation.