IT Specialist (Entry Level)

Chugach Government Solutions•Bedford, MA

3d•Onsite

About The Position

Chugach Government Solutions (CGS) is seeking an Entry-Level IT Specialist with an Audio/Visual (A/V) support background to assist with the installation, operation, troubleshooting, and sustainment of IT and conference room technologies in support of Government and Department of Defense (DoD) customers. CGS is the federal division of Chugach Alaska Corporation and has been supporting critical missions as a government contractor for over 25 years, focusing on facility maintenance, IT/technical services, construction, and education. CGS prides itself on fostering a talented team and empowering employees through competitive compensation, professional growth, and transparent communication. This role offers an opportunity to serve a greater purpose and contribute meaningfully in an environment that values individual differences.

Requirements

High School Diploma or GED required.
1–2 years minimum of experience in IT support, help desk, or A/V support environments.
Basic understanding of Windows operating systems.
Basic understanding of computer hardware and peripherals.
Basic understanding of IP networking fundamentals.
Basic understanding of conference room A/V technologies.
Strong communication and customer service skills.
Ability to work independently and within a team environment.
Must be able to pass background and drug test.

Nice To Haves

Associate degree in Information Technology, Computer Networking, Audio/Visual Technology, or related field preferred but not necessary.
Familiarity with Microsoft Teams, Zoom, or other collaboration platforms preferred.
Experience supporting conference room systems or event support.
Familiarity with Logitech Rally Bar, Crestron, Poly, or Cisco collaboration systems.
Basic understanding of structured cabling standards and cable testing.
Experience with ticketing systems.
CompTIA A+, Network+, or similar entry-level certification preferred.
Prior internship, vocational training, military experience, or technical school background in IT or A/V support is a plus.

Responsibilities

Provide Tier I technical support for end users involving desktop systems, conference room technologies, and A/V equipment.
Assist with setup, configuration, testing, and troubleshooting of Microsoft Teams Rooms, Rally Bars and conferencing systems, Displays, projectors, and monitors, Audio processors, microphones, and speakers, Surface Hub and collaboration devices.
Support conference room break/fix activities and assist with restoring operational capability during outages.
Perform basic IT troubleshooting involving user accounts, peripheral devices, printers, network connectivity, and workstations and laptops.
Assist senior engineers and technicians with A/V installations, cable management, equipment rack setup, and hardware deployments.
Support installation and testing of network cabling including Cat6/Cat6A terminations and labeling standards.
Maintain inventory asset accountability for IT and A/V equipment.
Document technical issues, service requests, and resolutions using ticketing systems.
Support preventive maintenance and operational checks on A/V systems and IT assets.
Participate in customer meetings, site walk-throughs, and operational support activities as required.
Follow Government security, cybersecurity, and facility access procedures.
Maintain professional interaction with Government customers and internal team members.