IT Specialist II

Bering Straits Native Corp • Washington DC, DC

8d • Onsite

About The Position

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Requirements

• Requires an associate degree in computer science or a related field.
• Must have a Top-Secret/SCI clearance – (1) position
• Must have a Secret clearance – (1) position
• Employees must always maintain a constant state of mental alertness.
• Must be able to lift 30 lbs. equipment.
• Employees must always maintain a constant state of situational awareness.
• pass a pre-employment drug screening and have acceptable background check results.
• obtain and maintain the appropriate clearance levels required
• be able to obtain access to military installations.

Nice To Haves

• N/A

Responsibilities

• Serve as a systems support specialist in the East Asian and Pacific Affairs (EAP) bureau, providing IT support with a high degree of organization, resourcefulness, tact, and customer service/interpersonal skills.
• Provide general IT and administrative support for a team of six Systems staff supporting EAP’s 270 domestic users.
• Offer help desk support for out-of-scope, non-consolidated IT services.
• Provide support, troubleshooting, and inventory control for mobile devices (phones, tablets, laptops).
• Offer ad hoc user support for Windows workstations, laptops, tablets, and smartphones.
• Install/move computer hardware, monitors, printers, multi-function devices, adjustable VARIDESK desk converters/risers, and tidy the wiring.
• Provide basic user training in Microsoft Windows, Office 365, DOS applications, systems, etc.
• Reload and configure software on laptops.
• Assist with digital video conferencing (DVC) and secure phone technologies.
• Liaise with the Bureau of Diplomatic Technology (DT) staff for consolidated IT services.
• Coordinate DT services to EAP domestic offices and DT personnel at 47 overseas posts.
• Stay current on technology trends to support EAP’s mission.
• Suggest areas for technology advancement and recommend equipment purchases/upgrades.
• Serve as a backup SharePoint Administrator.
• Assist with prepping conference rooms before and after official events during the workday.
• Assist with setting up and cleaning up official office events.
• Assist with IT assets annual inventory and spot checks.

Benefits

• Shareholder Preference

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree