IT Specialist I

Rivers Casino Careers•Schenectady, NY

2d•Onsite

About The Position

Entry level position providing IT Support. Provides a wide range of services to support, fix, and maintain hardware and software of an organization’s computer systems.

Requirements

Must be 21 years of age
High school diploma or technical school certificate
Two or more years related experience; or equivalent combination of education and experience
Functional knowledge of PC hardware and software
Microsoft Office Applications
Microsoft Desktop Operating Systems
Google Workspace
Helpdesk Software
VMWare
Ability to obtain and maintain all necessary licensing.

Nice To Haves

CompTIA A+, CompTIA Net+ certification or other related IT professional certifications preferred but not required

Responsibilities

Secures system data via backup operation
Creates and maintains Active Directory accounts
Administration of telecommunications phone systems
Administers audio visual equipment, setup and removal of AV equipment for events
Installs, operates and conducts high level repairs to computer systems
Troubleshoots complex system problems and provides high level support to users
Maintains job logs and distributes reports to end users
Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
Utilizes the incident reporting system as designed for problem reporting and change management
Accurately documents instances of hardware failure, repair, installation and removal
Follows and enforces all departmental standards, security, run instructions, backup, and recovery and shift turnover procedures
Responsible for installing or upgrading components, settings up software, assisting with network administration, and resolving all IT support issues
Performs other duties as requested or assigned