STATE ATTORNEY'S OFFICE, 3RD CIRCUIT- IT SPECIALIST I - 21015145

State of Florida•LAKE CITY, FL

4d•Onsite

About The Position

The State Attorney’s Office, Third Judicial Circuit, Florida is seeking an IT Specialist I to provide desktop support for office employees. This role involves the setup, maintenance, and troubleshooting of Windows 11 computers, software, and common office technology. The position requires responding to support requests through various channels, documenting issues and resolutions, and performing basic video editing and multimedia tasks. This position works under the general supervision of the IT Director.

Requirements

High school diploma or equivalent
Basic working knowledge of Windows 11
Basic working knowledge of desktop hardware
Basic working knowledge of Microsoft 365
Basic working knowledge of printers
Basic working knowledge of scanners
Basic working knowledge of routine network connectivity
Valid driver license
Operational private vehicle for use in the performance of work activities
Ability to navigate confined work areas involving kneeling, bending, stooping, and reaching
Ability to lift and move equipment weighing up to 50 pounds
Basic working knowledge of Windows 11 and Microsoft 365 applications
Ability to logically troubleshoot common desktop hardware, software, printer, and peripheral issues
Ability to set up and configure desktop computers, monitors, printers, scanners, and related equipment
Basic understanding of wired and wireless network connectivity
Excellent communication, time-management, and organizational skills
Ability to manage multiple requests and prioritize work based on urgency, impact, security risk, and deadlines
Patience, compassion, professionalism, and a friendly attitude when assisting users
Ability to provide support by telephone, remotely, and in person
Ability to accept direction and feedback, learn unfamiliar systems, and recognize when an issue should be escalated
Ability to establish and maintain effective working relationships with others

Nice To Haves

Previous desktop support experience
Previous printer support experience
Previous customer service experience
Previous video editing experience
Familiarity with Microsoft 365
Familiarity with NinjaOne or another endpoint-management platform
Familiarity with mobile devices
Familiarity with audiovisual equipment
Familiarity with common video-editing applications
CompTIA A+ or comparable training

Responsibilities

Provide desktop support for office employees, including setup, maintenance, and troubleshooting of Windows 11 computers, software, monitors, printers, scanners, and other common office technology.
Respond to support requests in person, by telephone, and through approved remote-support tools.
Listen carefully, confirm a clear understanding of the user’s problem, and explain solutions in clear, practical terms.
Install, configure, and support Windows 11 computers and Microsoft 365 applications.
Troubleshoot common desktop hardware, software, login, connectivity, and workstation-performance problems.
Install, configure, maintain, and troubleshoot local and network printers, scanners, print drivers, queues, connectivity, and print-quality issues.
Use approved software to monitor workstations, assist with approved application rollouts, review patch status, and support Windows and third-party application updates.
Document reported issues, troubleshooting performed, resolutions, and any necessary follow-up.
Perform basic video editing and multimedia work, including trimming footage, adjusting audio, adding titles or captions, converting and compressing files, and exporting videos for web or presentation use.
Perform other duties as required.