IT Specialist - Financial Aid and Scholarships
James Madison University•Harrisonburg, VA
•Onsite
About The Position
The Informational Technology Specialist will be assisting various areas of the Financial Aid Office with technical and communication strategies, as well as, help manage the Madison Scholarship Hub. This role requires a strong sense of problem solving and troubleshooting to ensure processes are completed in a timely manner. As we expand our communications this position is key to identifying paths of communication and creating various media outlets to enhance a student's experience with the Office of Financial Aid and Scholarships.
Requirements
- Knowledge of computers, data analysis, troubleshooting and website management
- Strong attention to detail
- Ability to extract, analyze, and interpret data from databases
- Application and system support experience
Responsibilities
- Be the main point of contact for all Madison Scholarship Hub support. This includes weekly maintenance, assisting with scholarship setup, data file adjustments, criteria configuration, security configuration, cycle management and training guides.
- Manage Financial Aid and Scholarship digital platforms including the Financial Aid and Scholarship websites.
- Build and manage a constant social media presence (Facebook, Instagram, etc.)
- Exercise good judgment and be a good steward of the Financial Aid Office's confidential data.
- Process extraction of data from the PeopleSoft Student Administration system in order to provide timely, accurate information for reporting to various on and off-campus constituents.
- Manage scheduled jobs, jobsets, queries and ensuring parameters are updated and jobs run successfully.
- Provide internal diagnostic troubleshooting of PC related problems within the areas of hardware, software, and networking.
- Triage, fix or coordinate issues with JMU's HelpDesk.
- Manage outgoing Financial Aid communications to students and parents.
- Create and manage training guides and procedural documents for the Technology area of the Office of Financial Aid and Scholarships.
Benefits
- Paid vacation
- Sick leave
- Parental leave
- Community service leave
- 19 paid holidays annually
- Health insurance options
- Retirement benefits through the Virginia Retirement System
- Tuition waiver program for undergraduate and graduate courses taken at JMU
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
