IT & Solutions Technologist
About The Position
This is a brand-new position designed to be the ultimate launchpad for an ambitious, early-career technologist. The role is exactly half frontline IT support and half agile software creation. It combines troubleshooting hardware on a physical shop floor with using modern AI coding tools to build internal tools that change how a business runs. The role involves working directly with operations and executive teams, playing a hands-on role in digital transformation, and supporting both Fireclay and Fox Marble. The ideal candidate is a fast learner who leverages modern tech to build fast.
Requirements
- Working knowledge of Windows and macOS, hardware troubleshooting, and basic networking concepts (DHCP, DNS, Wi-Fi troubleshooting).
- Comfortable working in a live manufacturing environment (dust, noise, heavy machinery).
- Ability to lift and move standard IT equipment (monitors, PCs, printers).
- Reliable transportation and willingness to travel to Aromas, CA 1–2 times per month (mileage reimbursed).
- Authorized to work in the U.S.
- Foundational programming experience in any modern language (Python, JavaScript/TypeScript, or similar) via coursework, coding bootcamps, or personal side projects.
- Active exposure to or high excitement for AI coding assistants (Claude, Cursor, Copilot, ChatGPT) to accelerate development.
- Ability to explain a technical issue to a production lead on the floor and a software design to an executive manager.
Nice To Haves
- Bachelor’s degree in IT, Computer Science, Information Systems, or a related field (equivalent practical, self-taught experience is just as welcome!).
- Side projects or coursework involving SQL, REST APIs, or basic web development.
- Experience supporting users in a fast-paced retail, warehouse, manufacturing, or field environment.
Responsibilities
- Keep workstations, networks, shop tablets, and printer connectivity running smoothly.
- Troubleshoot real hardware on a physical shop floor.
- Use modern AI coding tools to build internal tools that change how a business runs.
- Work directly with operations and executive teams.
- Play a hands-on role in digital transformation, supporting both Fireclay and Fox Marble.
- Manage user onboarding/offboarding, account provisioning, MFA, and access reviews across our SaaS stack (Google Workspace, Microsoft 365, Slack, Salesforce).
- Help support CNC machines, Waterjets, and shop-floor hardware from a networking and connectivity perspective.
- Manage inventory of hardware, peripherals, and licenses.
- Travel to our Aromas, CA factory 1–2 times per month to support the team there in person.
- Document runbooks and FAQs.
- Take ownership of small-to-medium internal software projects from intake through deployment using modern AI coding tools.
- Shadow operations leaders to understand current-state workflows and translate manual, spreadsheet-heavy processes into clean internal tools.
- Build and maintain small automations and data flows to close the gap between software and floor operations.
Benefits
- 4% 401(k) match
- Paid Time Off
- Comprehensive Health, Dental, and Vision insurance
- Paid Sick Time and Parental Leave
- Teammate discounts on our beautiful products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
