IT Solutions Engineer – AI, Automation & Cloud

Dev Technology • Reston, VA

3d • Hybrid

About The Position

We are looking for an IT Solutions Engineer who wants to do more than keep systems running. This role is for someone who can help reinvent internal IT by building practical automations, improving employee experiences, and using AI-assisted, spec-driven development to turn business needs into reliable solutions. Our environment spans both Microsoft and AWS in real production use. We are Microsoft-heavy across Microsoft 365, Teams, SharePoint, Entra ID, Intune, Defender, Power Platform, Copilot, and Azure services, while also running multiple production systems, applications, and cloud services in AWS. The successful candidate needs to move comfortably between at least these two clouds and choose the right platform, tool, or service for the problem at hand. This is a hands-on role for someone who likes solving messy problems, learning quickly, documenting what they build, and delivering tools people actually use. You will support core IT operations, but the bigger opportunity is to identify friction in the business and build secure, maintainable solutions that reduce manual effort and help people work better.

Requirements

• Minimum of a Bachelor's and 3+ years of hands-on experience supporting Microsoft 365, endpoint management, identity, collaboration tools, or modern IT operations.
• Experience building automations, workflows, scripts, integrations, internal tools, or low-code solutions.
• Comfort moving between Microsoft/Azure and AWS environments, with the judgment to understand where each platform fits and how to support production workloads responsibly.
• Ability to turn ambiguous requests into clear specifications, working prototypes, tested solutions, and practical documentation.
• Responsible use of AI-assisted tools for research, development, troubleshooting, documentation, and continuous learning.
• Strong troubleshooting, communication, documentation, and user empathy.
• Familiarity with security, access control, least privilege, audit evidence, and compliance-conscious operations.

Nice To Haves

• Power Platform, Microsoft Graph, PowerShell, Python, JavaScript, REST APIs, or similar development experience.
• Amazon Kiro, Microsoft Copilot, GitHub Copilot, ChatGPT, Copilot Studio, Azure AI, OpenAI-based tools, or AI-powered internal assistants.
• Hands-on experience with AWS services such as IAM, Lambda, S3, CloudWatch, CloudFormation, ECS, API Gateway, or related production operations; familiarity with AWS GovCloud and Microsoft GCC High; plus common Infrastructure as Code tools.
• GitHub, GitLab, source control, CI/CD, DevOps practices, or repeatable deployment approaches.
• Government contracting, CMMC Level 2, ISO 27001, ISO 20000, NIST SP 800-171, or other regulated/security-conscious environments.

Responsibilities

• Build useful internal tools, automations, workflows, scripts, and lightweight applications that improve how employees work.
• Use spec-driven development practices to clarify the problem, define expected behavior, document assumptions, and deliver maintainable solutions.
• Use AI tools responsibly to accelerate research, solution design, development, troubleshooting, documentation, and iteration.
• Improve and extend our Microsoft 365 environment, especially Teams, SharePoint, Entra ID, Intune, Defender, Power Platform, Copilot, and related services.
• Work interchangeably across Microsoft/Azure and AWS environments, including production systems, applications, APIs, source control, CI/CD, infrastructure automation, monitoring, identity, and security controls.
• Partner with business users to understand pain points, prioritize high-value opportunities, and deliver solutions people will actually adopt.
• Help keep IT operations secure, reliable, documented, and aligned with compliance needs such as CMMC, ISO 27001, and ISO 20000.

Benefits

• Generous and flexible time-off policy
• Flexible work schedules and telework options, including remote work availability for eligible projects
• Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities
• Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more
• 401K matching with a 5% matching contribution
• Regular team and company social events including our annual party, happy hours, fitness challenges, and more
• A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level