IT Solution Engineer Level 2

Technimark • Asheboro, NC

4d

About The Position

This role involves coordinating with end users and management to determine new needs for B2B solutions, project management, and troubleshooting. The engineer will use reporting software to create and modify reports and queries, study current systems, and develop/recommend new systems and procedures. Automation of tasks and system integrations, data analysis for feasible solutions, and preparation of system specifications are also key responsibilities. The role requires documenting work instructions and processes, and utilizing an IT ticketing system for support issues.

Requirements

• Four-year degree in an Information Technology field OR Two-year degree in Information Technology field with two years’ practical experience in an Information Technology field.
• Firm understanding of business flows through various departments and what transactions are supporting those workflows.
• Microsoft Office (Word, Excel, etc.)
• ERP experience (Oracle, Dynamic, DelmiaWorks(IQMS))
• Database experience (Oracle and SQL server).
• Ability to report and understand business processes to develop accurate files for inter-commerce B2B file structure types (x12, xml, edifact) and manage the data interchange process.
• Complex problem-solving skills.
• Capacity to communicate (verbal and written) complex ideas and processes to end user at every level of the organization.
• Ability to work in teams with many skill sets and knowledge bases.

Responsibilities

• Coordinate with end users and management to determine new needs for more B2B solutions.
• Project Management, working with other team members or subcontractors to troubleshoot and develop.
• Use reporting software or other query tools to create and modify reports and queries that help users be more efficient in their jobs.
• Study current systems and/or develop/recommend new systems and procedures to devise workable solutions.
• Help automate tasks and systems integrations where there is a need.
• Analyze data and select the most feasible and economical method of achieving desired results.
• Prepare system specifications including input and output requirements.
• Document work instructions and processes.
• Utilize IT ticketing system to track support issues and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree