Support, develop, and maintain software solutions for Technology Development (TD) and future HVM facilities. Work on critical manufacturing software, databases, and data-analysis systems, collaborating with cross-functional teams to ensure high-quality support, delivery, and uptime. Drive efficiency and change by applying worldwide BKMs, build strong relationships with customers, developers, and infrastructure teams across sites, and deliver a high-quality customer experience. Minimize IT impact and reduce support levels. Resolve critical IT downtime issues through repairs or workarounds. Monitor and respond promptly to line and IT system performance. Contribute to AI systems and workflows to improve team effectiveness. Develop permanent software solutions for critical business needs. Design and build support, maintenance, and metric-gathering utilities. Collect, analyze, and present data, including efficiency improvements and root-cause analysis. Recommend solutions to improve production, engineering, and process efficiencies. Learn new tools to maintain and troubleshoot existing software. Create and manage training documentation for 1st- and 2nd-level IT support. Create and maintain KPIs and ITSI monitoring solutions.
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Job Type
Full-time
Career Level
Mid Level