IT Site Technician

Steris Corporation•Montgomery, AL

8d•Onsite

About The Position

Supports IT Regional leaders in delivering technical services and solutions to assigned facility. The IT Site Technician is responsible for providing end user technical support in the following areas: IT support in the following areas: software/hardware peripherals, network, telephony, data communication and workstation configuration. Assists with troubleshooting client/server environments. Implement company standard infrastructure and provide support for system upgrades and migrations. Performs administration activities including creating and supporting network accounts, computer accounts, application accounts, email accounts, and group memberships. Provides Administration through cloud-based tools for end users. Provides primary and/or secondary support for site specific business applications and supporting mobility devices.

Requirements

Vocational or technical education in a field relevant to the position is required.
1-3 years of job-related experience with IT Helpdesk/Service Desk or applicable IT support in the following areas:
Windows Operating System and administration experience are required.
Customer service experience required.
Must convey knowledge to the end user and progress updates effectively.
Must be able to multi-task and seek out the appropriate resources independently to close calls.
Basic IT troubleshooting.

Nice To Haves

Lean manufacturing experience and knowledge preferred.
Manufacturing support experience preferred.

Responsibilities

Provides support for PCs, telephone system, printers, copiers, network and all other IT equipment (a basic understanding of networking and IP Telephony is required).
Provides support for facility security systems including security cameras and badge access software/hardware.
Provides support for all facility audio/visual equipment.
Audits infrastructure security including operating system, security patches, and virus defense. Remediates missing system patches and updates.
Recovers files using tools like Backup utilities and undelete.
Develops and documents standard procedures for both IT and end users.
Responds and logs Service Desk tickets, providing phone and hands-on support to STERIS employees.
Diagnoses problems through discussions with users, using appropriate problem recognition, researches, isolation and resolution steps, which include the use of remote assistance technologies.
Processes Service Desk tickets requesting new access/equipment for customers in accordance with Service Desk policies.
Initiates escalation procedures when needed, notifying appropriate technical and/or managerial personnel and key customers.
Provides instructional End-User Support/Basic troubleshooting for telephones (assigning numbers, basic connectivity, etc.)
Monitors and processes web-based, voicemail and in person requests for customer assistance.
Facilitates system hardware installations/relocations as required utilizing STERIS approved installation methods.
Installs, configures and troubleshoots software utilizing System Center Configuration Manager (SCCM)
Support MDM software and mobility devices and local printing environments.
Creates and supports network accounts, computer accounts, email accounts, application accounts, and group memberships in accordance with IT policies and procedures relating to SOX (Sarbanes-Oxley).
Configures and deploys desktop hardware and software.
Configures and deploys network printers.
Configures and deploys mobile devices.
Process hardware and software requests.
Maintains inventories and purchases desktop hardware and software.
Creates and maintains standard operating procedures and knowledge base articles
Assign O365 Licenses and manage accounts.
Provides general WAN/LAN support (patch panels and cabling)
Assists with Server Support
Conducts level 1 or 2 accesses to network with potential growth in other levels
Adds access to folders/passwords (Level 1 Active Directory)
Provides basic level support for account administration and auditing for user accounts in active directory, Exchange, AS400, and various other applications.