IT Site Support

SAIC•Washington, DC

5d•Onsite

About The Position

SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays. May report onsite to different customer locations within Washington, DC as needed. Description of Duties Interface with customers at an on-site location taking scheduled appointments and walk-ins. Assist customers with mobile device provisioning, activation, and enrollment. Assist customers with updating the operating system on Apple and Android devices. RSA soft and hard tokens (assigning, replacing, inventory management, etc). Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.

Requirements

AA Degree in related discipline and 1 year of related experience; Or, High School and 2 years of related IT or customer service experience.
Basic knowledge of ServiceNow or other ticketing systems.
Basic knowledge of Microsoft Windows 10 workstations.
Ability to work in a fast-paced environment.
Ability to follow standard operating procedures and comply with data entry standards.
Strong oral and written communication skills with experience working directly with end-users, including VIPs.
US Citizenship.
Active interim secret clearance.
Must be able to obtain a secret clearance.

Nice To Haves

Basic knowledge of mobile device platforms (iOS and Android).
Basic knowledge of Active Directory.
Basic knowledge of Microsoft Azure.
Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus.
CompTIA A+, Network+, Security+.

Responsibilities

Interface with customers at an on-site location taking scheduled appointments and walk-ins.
Assist customers with mobile device provisioning, activation, and enrollment.
Assist customers with updating the operating system on Apple and Android devices.
RSA soft and hard tokens (assigning, replacing, inventory management, etc).
Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.

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