IT Manager - Network Site Support

First Citizens Bank•Raleigh, NC

2d•$102,000 - $157,000•Remote

About The Position

This position will be managing a team of highly technical network engineers who will focus on the Banks Campus and Branch network connectivity. The role will be managing the implementation, optimization, troubleshooting of network related aspects of the the Branch connectivity which would include Cisco SDWAN, IOS upgrade management, complex route/switch, route advertisement, vulnerability remediation, incident management.

Requirements

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
10 years experience in managing network teams.
Advanced support experience in:
Managed Services
Circuit Installation and troubleshooting
WAN and edge routing (BGP, EIGRP, OSPF)
SD-WAN management and deployment
Cloud connectivity
Multi carrier circuit management (MPLS, direct internet, WAVE, data center interconnects)
GRE / IPSEC Tunnel

Nice To Haves

Cisco Professional-Level Certifications (CCNP, CCIE) or equivalent experience.
Experience managing multi provider WAN and SD-WAN technology
Proven track record leading teams in mission critical environments.

Responsibilities

Lead day to day Network Operations management of700 branches and 60 large campus offices, ensuring high availability and secure network connectivity.
Manage the optimization, and troubleshooting of network solutions including Cisco SD-WAN, Verizon Managed Versa SD-WAN, Cisco routing and switching.
Oversee proactive maintenance activities including IOS upgrades, capacity planning, vulnerability remediation, and lifecycle refresh planning.
Monitor and optimize network performance through analytics, KPIs and real time telemetry tools.
Drive Incident and problem management – including root cause analysis, remediation timelines and reduction of repeat outages.
Assist with managing vendor managed services and circuit providers.
Govern operational documentation, standard operating procedures and knowledge base updates.
Coordinate change management activities with risk assessment and communication to business stakeholders.
Track and report on Network Operations SLAs for ServiceNow requests, incidents and tasks.
Support compliance efforts for regulatory requirements such as PCI, SOX and internal audits.
Manage, coach and develop a team of highly technical network engineers, establish measurable goals, career progression plans and continuous learning opportunities.
Foster a culture of accountability, high performance and operational excellence.
Identify opportunities to improve tools, automation, processs and efficiencies across branch and campus network support.
Champion customer-centric service delivery, ensuring stability and reliability.