IT Site Support Analyst-Melrose Park, IL

CMA CGM • Melrose Park, IL

4d • $24 - $32 • Onsite

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Requirements

• High School Diploma and/or certifications
• 3+ years’ experience with Logistics applications including but not limited to IS service delivery organization
• Strong Knowledge of MS Project, Work, Excel, Visio, etc.
• Demonstrate successful problem solving skills.
• Ability to multi-task and establish appropriate priorities.
• Excellent follow-up skills.
• Positive & professional attitude in stressful environments.
• Possess excellent verbal and written communication skills.
• Conceptual understanding of design, implementation, and administration of current communication technologies
• Working understanding of the current technologies and techniques with Cisco network equipment
• Perform basic asset/inventory management

Responsibilities

• Serve as the primary, on-site 2nd-line IT point of contact with groups, such as internal/external customer, sales, quality, and other teams as appropriate. Coverage may include 24x7 support of the operation.
• Assist with system maintenance, configurations, and installation of various hardware technologies & software products.
• Monitoring, troubleshooting of all IS solutions at supported office or Advanced Logistics Center location(s)
• Operate & maintain CEVA computer systems, including but not limited to PCs, printers, RF equipment, data collection devices, etc.
• Troubleshooting of LaserJet/Thermal (Zebra) printers, RF Guns
• Imaging
• Maintain IT training materials and work instructions.
• Train appropriate team(s), as required.
• Effectively identify and escalate IT issues as appropriate.
• Pro-actively & continuously seek to improve the highest level of service from the application(s).
• Log all appropriate IT problems in the CEVA Help Desk system for tracking and analytical purposes.
• Perform other duties, which may include operational assignments, as required.
• Maintain operating efficiency by working with end users of IS solutions and provide support service aligned to defined service level agreements (SLA) and to ITIL standards.

Benefits

• Competitive Paid Time Off
• 401(k)
• health insurance
• employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
• pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED