IT Site Reliability Engineer — API Management Platforms

Texas Instruments•Dallas, TX

About The Position

The Enterprise Platforms team within our Data & Agentic Platform Solutions organization is responsible for deploying, operating, and continuously improving the platforms that power TI's digital integration, automation and DevOps capabilities. As an IT Site Reliability Engineer within the Enterprise Platforms team, you will serve as the primary technical platform owner for TI's Apigee Edge private cloud environment — the backbone of TI's API management and integration strategy — while also providing platform SRE support across a broader portfolio of automation and DevOps tooling used throughout the enterprise. This role sits at the intersection of infrastructure administration, DevOps engineering, and platform reliability. You will be expected to bring deep technical expertise in API management operations while also developing familiarity with adjacent platforms such as CI/CD pipelines, artifact repositories, source control systems, automation orchestration tools, and integration middleware. You will work closely with application development teams, security, network, and infrastructure teams to ensure all supported platforms are stable, performant, secure, and scalable.

Requirements

Deep technical expertise in API management operations
Familiarity with adjacent platforms such as CI/CD pipelines, artifact repositories, source control systems, automation orchestration tools, and integration middleware
Experience working closely with application development teams, security, network, and infrastructure teams
Experience with installation, configuration, upgrading, patching, and maintenance of API management platforms (e.g., Apigee Edge private cloud components)
Experience with system monitoring solutions and implementing self-healing solutions
Experience with incident management, root-cause analysis (RCA), and post-incident reviews (PIRs)
Experience with API proxy deployment pipelines, policy troubleshooting, and runtime performance optimization
Experience with security hardening, TLS/SSL certificates, OAuth configurations, and role-based access controls (RBAC)
Experience with capacity planning and performance tuning
Experience with backup, restore, and disaster recovery procedures
Experience managing technical relationships with vendors (e.g., Google/Apigee support)
Experience providing site reliability engineering support for automation and DevOps platforms
Experience defining SLOs/SLIs, building observability dashboards, and maintaining runbooks
Experience developing and maintaining automation scripts and Infrastructure-as-Code (IaC) tooling (Python, Bash, Ansible, Terraform, or similar)
Experience creating and maintaining technical documentation including architecture diagrams, operational runbooks, change records, and knowledge base articles
Experience collaborating with networking, server infrastructure, application development, and security teams

Responsibilities

Serve as the go-to subject matter expert (SME) for TI's Apigee Edge private cloud platform, owning the full platform lifecycle from installation and configuration through ongoing operations, upgrades, and eventual roadmap evolution.
Install, configure, upgrade, patch, and maintain Apigee Edge private cloud components (Management Server, Router, Message Processor, Cassandra, ZooKeeper, Qpid, Postgres) across dev/test and production environments.
Own and improve system monitoring solution to ensure early detection of issues and implementation of self-healing solutions where appropriate.
Serve as the primary escalation point for all Apigee-related incidents; lead root-cause analysis (RCA) and drive post-incident reviews (PIRs) to prevent recurrence.
Partner with development teams on API proxy deployment pipelines, policy troubleshooting, and runtime performance optimization within the Apigee environment.
Apply and enforce security hardening standards on the Apigee platform; manage TLS/SSL certificates, OAuth configurations, and role-based access controls (RBAC); ensure alignment with TI IT security policies and audit requirements.
Monitor platform resource utilization (CPU, memory, disk, JVM heap); conduct capacity planning and performance tuning across all Apigee Edge components and underlying infrastructure.
Own and maintain backup, restore, and disaster recovery procedures for all Apigee Edge components and associated data stores (Cassandra, PostgreSQL, ZooKeeper).
Manage the technical relationship with Google/Apigee support for escalated issues, product defects, version roadmaps, and advisory services.
Provide technical guidance and recommendations on Apigee platform strategy, including future-state considerations such as migration paths to Apigee Hybrid hosted solution.
Provide site reliability engineering support for other automation and DevOps platforms within the ITS DevOps Platforms portfolio — which may include CI/CD tools, artifact management, source control, integration middleware, and automation orchestration platforms.
Apply consistent SRE principles across all supported platforms — defining SLOs/SLIs, building observability dashboards, maintaining runbooks, and driving reliability improvements.
Respond to and triage incidents across the broader platform portfolio; coordinate with platform-specific SMEs and infrastructure teams to restore services rapidly.
Develop and maintain automation scripts and Infrastructure-as-Code (IaC) tooling (Python, Bash, Ansible, Terraform, or similar) to streamline operations, deployments, and configuration management across all supported platforms.
Create and maintain thorough technical documentation including architecture diagrams, operational runbooks, change records, and knowledge base articles for all platforms under support.
Partner with networking, server infrastructure, application development, and security teams to support integrations, troubleshoot complex issues, and deliver platform enhancements across the automation portfolio.