Lebanon IT Site Manager
About The Position
This role is for an IT Site Manager at our ENTEK Lebanon, Oregon location (relocation to within 40 miles of Lebanon is required). The Site Manager is responsible and accountable for computer systems and software in a 24x7 manufacturing environment, has a broad range of IT experiences to support both business and production operations and equipment, provides strong configuration, installation, and troubleshooting of Microsoft products, network fundamentals, and a wide range of computing equipment. This position leads, mentors, and manages a team of Client Engineers that provide daily support. This role manages personnel at multiple sites.
Requirements
- 5 – 8 years in IT roles, with at least 2 – 3 years in a supervisory or managerial capacity
- BS in Computer Science, MIS, or similar field
- OR a minimum of five years related experience and/or training
- OR equivalent combination of education and experience
- Proven working experience as an IT manager or relevant experience
- Experience with enterprise software, including on-prem, hosted, cloud, and SaaS
- Working with international teams or in a global IT environment
Nice To Haves
- Strong experience in a mid-size enterprise
- Communication skills for liaising with technical and non-technical end users
- Ability to work under pressure and manage multiple priorities
Responsibilities
- Plan, organize, control, and evaluate helpdesk operations
- Manage IT staff by training and coaching employees, communicating job expectations, and appraising performance
- Prioritizing multiple tasks and projects for self and team
- Implement and coordinate systems, policies, and procedures
- Monitor and manage information technology and computer systems, ensure alerts are responded to, and on call after hours escalation chains are operational
- Escalate to other IT groups as necessary
- Ability to switch between strategic (big picture) and tactical (detail) thinking
- Manages IT budgets and procurement responsibly, justifying costs and optimizing resources
- Ensure security of data, network access, and backup systems
- Align with user needs and business goals to contribute to organizational success.
- Identify problematic areas and implement strategic solutions in a timely manner
- Audit systems and guide any required actions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
