IT Services & Support Technician

Hempel A/S • Dallas, TX

1d • Onsite

About The Position

Proven skilled customer‑focused Onsite IT Support Technician with 3 to 5 years of hands‑on experience supporting Microsoft enterprise environments. This role is ideal for someone who thrives in a fast‑paced setting, enjoys solving technical challenges, and takes pride in delivering excellent end‑user support.

Requirements

• 3–5 years of experience in an IT support or helpdesk technician role
• Strong working knowledge of Active Directory, Entra ID, Intune, Exchange Server, and Microsoft 365 administration
• Familiarity with networking fundamentals and troubleshooting
• Hands‑on experience supporting hardware (printers, laptops, desktops)
• Excellent communication, customer service, and problem‑solving skills
• Ability to work independently and manage multiple priorities

Nice To Haves

• Experience with ticketing systems (ServiceNow, Jira, etc.)
• Basic PowerShell knowledge
• CompTIA A+, Network+, or Microsoft certifications

Responsibilities

• Provide onsite technical assistance for laptops, desktops, mobile devices, and peripherals
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office 365 applications, and hardware failures
• Technical support on RF scanners, label and network printers.
• Support end users with software installations, configuration, and general IT inquiries
• Manage and maintain Active Directory user accounts, groups, and permissions
• Support Entra ID (Azure AD) identity management tasks
• Assist with Intune Company Portal device enrollment, compliance, and application deployment
• Perform basic administration of Exchange Server and Microsoft 365 mailboxes, distribution lists, and policies
• Troubleshoot basic networking issues (LAN/WAN, Wi‑Fi, DNS, DHCP)
• Collaborate with network teams to escalate and resolve connectivity problems
• Support VPN access and remote connectivity tools
• Diagnose and repair issues with laptops, desktops, printers, and other office equipment
• Perform hardware upgrades, imaging, and device lifecycle management
• Maintain inventory of IT equipment and assist with asset tracking

Benefits

• Medical, dental and vision insurance coverage options that begin on your first day of employment
• Flexible HSA and FSA options to manage healthcare and dependent care expenses
• 12 paid holidays
• 15 vacation days to start
• 6 personal days
• Paid leave for jury duty and bereavement
• 401(k) plan options with immediate company match and full vesting from day one
• Basic life insurance, short-term and long-term disability coverage for the unexpected
• Enjoy 16 weeks of fully paid maternity leave or 4 weeks of paid paternity leave, supporting you during life’s most important moments.
• A strong flexibility policy making you thrive both in your job and privately

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed