IT Services Associate

NKSFB•Westwood, CA

11d•$50,000 - $60,000•Onsite

About The Position

NKSFB, LLC is the largest business management firm in the country, with more than 650 employees working from seven offices in the Los Angeles and New York City area. We work alongside the world’s top artists in music, film, and television, as well as athletes, executives, entrepreneurs, and other high achievers, offering a sophisticated range of concierge-style services to meet their lifestyle management needs. Your Role: The IT Services Associate role ensures the efficient deployment, replacement, and maintenance of end-user devices and related peripherals. This role is responsible for managing the annual desktop refresh cycle of approximately 150 machines and preparing equipment for new hires. Success in this role requires strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment. The ideal candidate is proactive, customer-focused, and skilled in troubleshooting technical issues while maintaining clear and professional communication with end users.

Requirements

Strong organizational and time management skills.
Excellent problem-solving abilities and attention to detail.
Effective communication and interpersonal skills to collaborate with users and team members.
Associate degree in Information Technology or related field, or equivalent experience.
Minimum of 1 year of experience in desktop support or a similar role.
Familiarity with hardware deployment, cable management, and peripheral troubleshooting.

Nice To Haves

CompTIA A+ or equivalent certification.

Responsibilities

Oversee the annual desktop replacement project, ensuring timely and accurate deployment of 150 machines annually.
Handle urgent replacements for hardware failures, minimizing downtime for users.
Prepare and deploy IT equipment for new hires, ensuring readiness for day-one productivity.
Perform cable management to maintain organized and efficient workspaces.
Deploy, troubleshoot, and repair peripherals, including keyboards, mice, and scanners.
Maintain accurate records of hardware deployments and replacements.
Perform other duties as assigned to support the IT Services team and overall IT operations.
This role may require occasional evening or weekend work to address IT emergencies or system maintenance.