IT Services and Support Manager

KISH BANK • Brown Township, PA

8d • Hybrid

About The Position

Kish Bank is looking for an experienced IT manager to own the infrastructure, service delivery, and end-user computing environment that keeps a $2 billion (and growing) community bank running. This is a working manager role with real technical scope -- you'll lead a team of analysts and systems administrators, hold the infrastructure, and serve as the technical authority for enterprise IT within our team.

Requirements

• 5-8 years of progressive IT experience, including 2-3 years in a supervisory or lead role.
• Hands-on experience with enterprise infrastructure -- servers, networking, cloud environments.
• Strong ITIL foundation and working experience with an enterprise ITSM platform.
• Experience in a regulated industry; banking or financial services preferred.
• Clear communicator who can bridge technical and non-technical stakeholders.
• Bachelor's degree in IT, Computer Science, or a related field is preferred; equivalent experience will be considered.

Responsibilities

• The bank's server, network, cloud (Microsoft Azure), and end-user computing environment -- availability, performance, security, and documentation.
• ITIL-aligned ITSM processes (incident, change, and problem management) and the ITSM platform.
• Tier 2/3 service desk operations, including ticket workflow, SLAs, KPIs, and escalation paths, in partnership with our separately managed Tier 1 support team.
• Major incident response process, including post-incident reviews and root cause resolution.
• Vendor relationships and the hardware/software asset lifecycle within the infrastructure domain.
• A close working partnership with Information Security on vulnerability remediation, FFIEC-aligned controls, and audit findings -- you're the operational bridge between security policy and infrastructure reality.
• Advise senior IT leadership on systems architecture, patching strategy, network decisions, and platform capabilities.
• Translate technical complexity into clear options and recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level