IT Services Agile Project Manager

Hill Associates•Washington, DC

2d•$115,000 - $125,000•Hybrid

About The Position

Hill Associates is seeking a dynamic Information Technology (IT) Services Agile Project Manager to drive standardization while managing and executing a variety of projects related to end-user IT services and operations in a fast-paced environment. This role bridges the gap between technical administration and delivery facilitation in an organization focused on IT services interfacing with end-users. The ideal candidate combines hands-on expertise in an IT-focused organization with strong Agile leadership, enabling continuous improvement, data-driven insights, and predictable delivery outcomes in a mission-driven environment.

Requirements

Bachelor’s degree and 10 total years of related experience, or 14 years of relevant experience in lieu of degree.
Familiarity with IT systems and operations concepts related to endpoint management tools, identity management and administration, and ServiceNow.
Proven experience with Agile frameworks (Scrum, Kanban) and use of Agile metrics for performance improvement.
Experience translating business requirements into technical workflows and reporting solutions.
Strong communication and stakeholder engagement skills, including client-facing experience.
Strong analytical, critical thinking, and problem-solving skills with the ability to balance multiple priorities.
Excellent organizational skills and attention to detail.
Proven ability to facilitate collaboration between technical and business stakeholders, converting complex needs into actionable solutions.
Ability to operate effectively in a fast-paced, mission-driven, and dynamic environment.

Nice To Haves

Federal Government experience supporting Agile or DevSecOps teams.
SharePoint site and content administration.
Atlassian Certified Expert, JIRA Administrator, or Confluence Administrator certifications.
Familiarity with Power Automate, ServiceNow, or other ITSM/ticketing systems.
Familiarity with service desk and ITIL frameworks in a large IT organization.

Responsibilities

Serve as a project manager for an organization delivering end-user IT services, facilitating daily stand-ups, sprint planning, retrospectives, and demos.
Create and maintain project information including but not limited to project charters, requirements documentation, risk, action, issue, and decision logs, work breakdown structures, project status reports, and related project artifacts.
Partner with technical teams to refine and manage backlogs, ensuring alignment with strategic goals and release priorities.
Continuously identify, document, and refine processes documentation to promote awareness and drive organizational maturity.
Develop communications and user-engagement materials.
Track and communicate project status and performance metrics through templatized system-based reports and ad-hoc communications.
Identify and remove impediments, fostering a culture of accountability, transparency, and continuous improvement.
Drive project management consistency through creation, refinement, population and maintenance of standard tools and templates.
Collaborate with cross-functional teams to promote Agile maturity and standardize delivery practices across the organization.