IT ServiceNow Platform Manager (US Remote)
About The Position
Motorola Solutions is seeking a highly motivated and experienced individual to manage their ServiceNow Platform and lead the team responsible for its administration, development, and strategic direction, including core modules such as ITSM, GRC, and CMDB. This role is pivotal in ensuring the ServiceNow platform delivers exceptional user experiences, streamlines IT operations, and aligns with broader business objectives. The IT organization plays a critical role in driving extraordinary business results through innovative thinking and integrity, partnering with other areas of the business to creatively solve business problems and accelerate change.
Requirements
- Bachelor's Degree with 8+ years of professional experience
- 3+ years of experience in ServiceNow platform
- 2+ years of professional leadership skills
- Deep understanding of ServiceNow architecture, best practices, and core modules (ITSM, GRC, CMDB).
- Proven track record in leading and managing technical teams in a large enterprise environment, fostering a positive and collaborative culture.
- Ability to develop and execute a strategic vision for the ServiceNow platform, aligning with organizational goals.
- Maintain a broad understanding of the current and emerging IT Service Management trends and developments
- Strong commitment to understanding and meeting user needs, with a focus on delivering exceptional experiences.
- Experience in Agile project management methodologies and managing complex IT projects, from initiation to closure.
- Ability to communicate effectively with technical and non-technical stakeholders at all levels, and represent complex topics verbally and visually to leadership in a concise manner.
Nice To Haves
- 3-5 years experience preferred.
Responsibilities
- Oversee the entire ServiceNow platform, ensuring optimal performance, availability, and security.
- Lead and mentor a team of ServiceNow developers and analysts, fostering a collaborative and high-performing environment, providing coaching to support the team in achieving their individual development goals.
- Develop and implement a ServiceNow roadmap that aligns with IT and business strategies, driving innovation and continuous improvement.
- Champion a user-centric approach, gathering feedback, analyzing user needs, and implementing solutions that enhance employee productivity and satisfaction.
- Lead ServiceNow projects, from requirements gathering to implementation, ensuring timely delivery and successful outcomes.
- Collaborate with IT and business stakeholders to understand their needs, gather requirements, and ensure alignment with ServiceNow capabilities.
- Work across functional teams in a global environment.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
