IT Service Technician II (Bilingual in Chinese)

TransGlobal • Monrovia, CA

5d • Hybrid

About The Position

This position is responsible for providing comprehensive technical support for desktops, laptops, applications, and related technologies, while assisting with the maintenance of the Microsoft 365 environment and the company's network infrastructure. The role encompasses receiving, prioritizing, documenting, and actively resolving end-user requests across hybrid Windows and macOS environments. In addition to supporting routine technical issues, the candidate will set up new systems, update software, manage IT assets, configure endpoint security policies via Microsoft Intune / Apple JAMF, and perform hardware upgrades, all in accordance with established IT Security standards and guidelines.

Requirements

• At least 2 years of hands-on experience diagnosing and resolving IT technical issues across both Windows and macOS environments.
• Excel at clear and concise written and verbal communication (Bilingual in Mandarin and English is required).
• Bachelor's degree in a relevant field (Computer Science, Information Technology, Engineering, Business Administration, etc.) or equivalent hands-on experience.
• Hands-on experience with Microsoft 365 administration, Entra ID (Azure AD), and familiarity with Microsoft Intune (MDM) and Conditional Access policies.
• Solid understanding of networking fundamentals (TCP/IP, Subnetting, VLANs, DNS/DHCP, VPNs) with experience configuring and troubleshooting mainstream enterprise networking gear (e.g., Cisco, HP/Aruba, Ubiquiti) and basic enterprise firewalls.
• Understanding cable management and flow, including patch panel organization, cabling standards, and Ethernet terminations.
• Ability to lift and move IT equipment weighing up to 25 lbs.
• Ability to travel up to 10% between different company locations within Southern California.

Nice To Haves

• Enjoy the extra mile to ensure customer satisfaction and deliver exceptional end-user support.
• Basic awareness of AWS cloud access is a plus.

Responsibilities

• Serve as the primary point of contact for day-to-day IT support requests, troubleshooting hardware, software, printing, and connectivity issues for both Windows and macOS users.
• Handle daily user onboarding/offboarding, account creation, license assignments, and access management across M365 (Outlook, SharePoint Online, OneDrive, and Teams, Entra ID, etc.).
• Set up, configure, and deploy new computers, laptops, and peripheral equipment; maintain accurate IT asset inventory.
• Monitor and maintain enterprise networking gear (switches, routers, wireless APs from vendors like Cisco, HP/Aruba, Ubiquiti, etc.) to ensure reliable connectivity.
• Assist in administering enterprise firewalls, managing basic security rules, Site-to-Site VPNs, and user remote access (VPN/MFA).
• Diagnose and resolve network issues involving VLAN routing, IP addressing (DNS/DHCP), Wi-Fi coverage, and internet service disruptions.
• Provide network connectivity support for physical security hardware and Printer systems.
• Assist in configuring and maintaining Microsoft Intune / Apple Jamf for endpoint security and enforcing Conditional Access policies.
• Support company information security initiatives by participating in regular user access reviews, IT asset tracking, and internal compliance/security audits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level