IT Service Quality Service Desk Seasonal

F.N.B. Corporation • Hermitage, PA

2d • Onsite

About The Position

As a seasonal at F.N.B., you have the opportunity to support internal bank employees by resolving their basic technology needs as a valued member of the IT Service Quality Service Desk Team. The purpose of this position is to give a college student the opportunity to support IT Service Desk business calls for the IT Service Quality Service Desk Team at FNB while pursuing their degree. The candidate will be using their current technical skillset to support the internal bank employees needing basic technological support while continuing their education. This position is primarily responsible for assisting end users with resolution of hardware and software issues by fielding telephone calls. The candidate will diagnose problems, perform troubleshooting activities, document support actions, and track the problem to facilitate a timely resolution. This position requires a strong Windows 11 understanding, basic analytical skills, and the ability to apply documented solutions. In the role, you have the opportunity to apply your IT knowledge to real world scenarios supporting FNB internal employees. Throughout this experience you will gain practical, challenging, and meaningful on-the-job work experience as an IT professional with an organization who is continuously recognized as a Top Workplace and Best Place to Work. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Requirements

• Officially enrolled in an undergraduate bachelor program with a major in areas such as Finance, Accounting, Marketing or Information Technology
• Strong Windows 11 understanding
• Basic analytical skills
• Ability to apply documented solutions
• Legally authorized to work in the U.S.

Responsibilities

• Assist end users with resolution of hardware and software issues by fielding telephone calls.
• Diagnose problems.
• Perform troubleshooting activities.
• Document support actions.
• Track the problem to facilitate a timely resolution.
• Performs other related duties and projects as assigned.
• Serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• Adhere to regulatory laws and company procedures.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED