IT Service Manager

Tiger Calcium Services Inc.•Nisku, AB

17d•Onsite

About The Position

Tiger is currently seeking an experienced, full-time IT Services Manager to join our team in Nisku, Alberta. Reporting to the Chief Information Officer, this role is responsible for leading and maintaining Tiger’s IT services while ensuring alignment with Morton Salt Group standards, where applicable. As part of our hiring process, successful candidates will be required to complete a pre-employment screening, which will include drug and alcohol testing as well as a background check.

Requirements

Ten+ years of increasingly responsible professional experience.
Knowledge and experience in the design and implementation of modern network infrastructure devices.
Knowledge and experience of web technologies and services.
Knowledge of current best practices and products.
A good understanding of the impact of the availability and quality of IT Services and support on the achievement of the company’s objectives.
An ability to take a long-term strategic view and develop successful strategies for action through effective planning, review, and administration.
An ability to provide leadership, direction and coaching to others to enable achievement of objectives.
An ability to communicate and exercise appropriate influence with senior stakeholders, including the ability to explain technical issues in an accessible manner.
An ability to analyze issues, make informed judgments, take appropriate actions and accept responsibility for results.
Ability to troubleshoot and diagnose systems, networks, and application performance issues.
A positive and helpful attitude towards work and colleagues.
Skills in modern network infrastructure devices including routers, managed switches and current cabling standards.
Knowledge of Windows and Apple Mac desktop systems, software and services.
Knowledge of developing and maintaining virtualization technologies.
Knowledge of Active Directory (AD), DNS, DHCP, and wireless technologies.
Knowledge of a wide range of mobile technology devices and services, including the implementation, integration and support of such modern technology.
Knowledge of storage systems such as RAID (hardware and Software) and Storage Area Networks (SANs).
Knowledge of current best practice, products, statutory, and regulatory requirements.
Knowledge of modern network infrastructure devices such as managed switches, firewalls and filtering, and current cabling standards.
Knowledge of maintaining services to users such as networked printing and photocopying services and user services such as web access, data storage and retrieval, email services and various software.
Knowledge of IP CCTV systems.
Knowledge of IP/PBX telephony systems, including implementation, integration, and support.
Developing and maintaining IP Telephony (VOIP), Video Conferencing hardware and software.
Maintaining unified photocopying and print management services, hardware and software.
Knowledge of Firewalls and VLANs.

Responsibilities

Strives to develop reliable IT services and improve the organization's existing IT services infrastructure.
Accountability for the management and organization of the day-to-day operations of IT services ensuring a continuous service is provided to the organization which meets the organization’s strategic goals.
Accountable for the management of the organization's IT assets to ensure end users have access to their required tools.
Conduct growth analysis, capacity planning, availability, and service continuity management.
Develop and manage, with the support of the CEO, the operating budgets and proposals for IT projects.
To monitor the performance of services with a view to pursuing particular or recurring problems.
Communicate to stakeholders across the organization, both internally and externally.
Accountable for monitoring the use of the software and ensure all software is licensed and supported sufficiently.
Administer and configure monitoring platforms to ensure optimal performance and alerting capabilities.
Be accountable for business continuity and disaster recovery planning and implementation.
Maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems and services.
Liaise with third party suppliers in relation to Tiger Calcium Services systems.