IT Service Manager
Ohmcomm Inc•Philadelphia, PA
•$50,000 - $62,000•Onsite
About The Position
This is a full-time, on-site role for a Service Manager working in low voltage and IT related services located in Philadelphia, PA. The Service Manager will oversee daily operations, ensuring efficient, effective service delivery and follow up. The Service Manager works directly with the owner of OhmComm, this is a fast-paced position. It requires attention to detail.
Requirements
- Experience in IT and technology (low voltage) systems
- Skills in managing teams and coordinating service technicians
- Ability to handle customer service and client relationships
- Proficiency in technical troubleshooting and problem-solving
- Strong organizational and time management skills
- Excellent verbal and written communication skills
Nice To Haves
- Experience in project management is a plus
- Experience with ConnectWise preferred
Responsibilities
- Oversee daily operations, ensuring efficient, effective service delivery and follow up.
- Supervising and coordinating service technicians.
- Managing client relationships.
- Implementing service policies.
- Ensuring customer satisfaction.
- Responding to service inquiries.
- Troubleshooting technical issues.
- Maintaining service records.
Benefits
- 401(k) matching
- Competitive salary
- Health insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
