IT Service Management Training Specialist
About The Position
The IT Service Management Training Specialist is responsible for supporting the development, delivery, and continuous improvement of onboarding and training programs for IT Service Management employees. The IT Service Management Training Specialist develops, maintains, and updates training materials; delivers structured small-group and one-on-one training sessions; and evaluates training effectiveness through feedback and performance outcomes. The IT Service Management Training Specialist collaborates with documentation staff, leadership, and subject matter experts to ensure training content accurately reflects current tools, processes, and service management standards, and supports consistent, high-quality service delivery.
Requirements
- Current work authorization in the United States.
- This position is not eligible for Visa Sponsorship.
Responsibilities
- Support the development, delivery, and continuous improvement of onboarding and training programs for IT Service Management employees.
- Develop, maintain, and update training materials.
- Deliver structured small-group and one-on-one training sessions.
- Evaluate training effectiveness through feedback and performance outcomes.
- Collaborate with documentation staff, leadership, and subject matter experts to ensure training content accurately reflects current tools, processes, and service management standards.
- Support consistent, high-quality service delivery.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation Days
- Paid Sick Days
- 11 Paid Holidays
- Various Retirement Options, including 401K employer match
- Tuition Assistance (available for yourself, spouse, partner or dependent)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
