IT Service Management Lead
About The Position
The IT Service Management Lead provides technical support to end-users for hardware, software, and network issues. The role installs, configures, and maintains computer systems, servers, and network infrastructure; monitors and maintains network security; and troubleshoots and resolves technical issues. The position also supports IT projects and initiatives, maintains IT documentation, collaborates with IT team members to ensure reliable IT services, and trains and supports end-users on IT systems and applications. The salary is commensurate with the candidate’s experience and qualifications as they relate to the position description. Verdantas describes a flexible work environment and offers benefits including paid parental leave, medical, dental, vision, life and AD&D insurance, short- and long-term disability, a 401(k) with company match, and paid time off and holidays.
Responsibilities
- Provide technical support to end-users for hardware, software, and network issues.
- Install, configure, and maintain computer systems, servers, and network infrastructure.
- Monitor and maintain network security, including firewalls, antivirus software, and data backup systems.
- Troubleshoot and resolve technical issues in a timely manner.
- Assist with implementation and management of IT projects and initiatives.
- Maintain accurate and up-to-date documentation of IT systems, processes, and procedures.
- Collaborate with other IT team members to ensure seamless operation of IT services.
- Provide training and support to end-users on IT systems and applications.
Benefits
- Flexible Work Environment
- Paid Parental Leave
- Medical
- Dental
- Vision
- Life and AD&D Insurance
- Short-Term and Long-Term Disability
- 401(k) with Company Match
- Paid Time Off + Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
