IT Service Management (ITSM) Non-Clinical Intern

Parkview Health • Fort Wayne, IN

2d

About The Position

We are seeking a motivated and detail-oriented IT Service Management (ITSM) intern to support the administration, development, and continuous improvement of Parkview's ServiceNow platform and IT Service Management (ITSM) processes. This role will assist with platform configuration, workflow development, incident and request management optimization, reporting, and end-user support while gaining hands-on experience with enterprise IT operations. The ideal candidate will possess strong analytical, technical, and communication skills, and will be able to translate business requirements into intuitive, automated service delivery experiences. Start your career in support and development of ServiceNow, an industry leading ITSM and automation platform. In terms of specific projects, the intern will be tasked with designing, building, and maintaining ITSM catalog items, forms, and request components to support service intake processes. Additionally, the intern will ensure that catalog items align with service definitions, user requirements, and ITSM best practices. The intern will also be required to develop client scripts, UI policies, data lookups, and form logic to enhance the request experience within the ServiceNow platform.

Requirements

• Strong analytical abilities
• Attention to detail
• Capability to gather and document requirements from a range of stakeholders
• Excellent communication and problem-solving abilities
• Must be a current undergraduate college student or graduate college student
• GPA of 3.0 or above
• Submission of Cover Letter, Resume and Letter of Recommendation

Nice To Haves

• A specific educational focus or degree may be preferred, depending on the hosting department of the internship.
• A specific license and/or certification may be preferred, depending on the hosting department of the internship.
• Other qualifications may vary by department of internship.

Responsibilities

• Designing, building, and maintaining ITSM catalog items, forms, and request components to support service intake processes.
• Ensuring that catalog items align with service definitions, user requirements, and ITSM best practices.
• Developing client scripts, UI policies, data lookups, and form logic to enhance the request experience within the ServiceNow platform.
• Assisting with platform configuration, workflow development, incident and request management optimization, reporting, and end-user support.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed