CW IT Service Management Intern (Spring 2027)

Blue Cross and Blue Shield of Louisiana • Baton Rouge, LA

1d

About The Position

The IT Service Management Intern will support the delivery of reliable IT services by assisting with daily IT Service Management (ITSM) activities. Gain hands-on experience with ITIL processes such as Incident Management, Change Management, Problem Management, Knowledge Management, and Service Asset & Configuration Management. Help monitor and support service operations, maintain documentation, and contribute to process improvements while ensuring compliance with company policies and applicable regulations.

Requirements

• Junior or senior level undergraduate, Master’s level or recent graduate in Computer Science, ISDS, Business Administration, Cybersecurity or related field.
• Cumulative GPA of 2.5 or higher.
• Knowledge in various Information Technology disciplines (i.e., application development, systems support, networking and operations, etc.).
• Knowledge in IT Service Management/ITIL Framework experience (i.e., Change Management, Incident Management, Problem Management, Service Level Management, Knowledge Management, Service Asset and configuration management, Discovery, etc.).
• Working knowledge of Microsoft 365 applications, including Word, Excel, PowerPoint, Teams, and Outlook.
• Effective oral and written communication abilities.
• Ability to think analytically and present ideas professionally.
• Self-motivated, adaptable to a changing work environment and team-oriented.
• Undergraduates must be able to work 20 hours per week during the spring and fall semesters and 30-35 hours per week during the summer.
• Basic understanding of healthcare strategic and technology trends.

Nice To Haves

• Familiarity with ServiceNow or other IT Service Management (ITSM) solutions.
• Familiarity with collaboration, automation, or AI-enabled productivity tools (e.g., Microsoft Copilot, Power Platform, or similar technologies).

Responsibilities

• Support the delivery of reliable IT services by assisting with daily IT Service Management (ITSM) activities.
• Gain hands-on experience with ITIL processes such as Incident Management, Change Management, Problem Management, Knowledge Management, and Service Asset & Configuration Management.
• Monitor and support service operations.
• Maintain documentation.
• Contribute to process improvements.
• Ensure compliance with company policies and applicable regulations.

Benefits

• Employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern