IT Service Lead
Goldbelt, Inc.•Monterey, CA
•Onsite
About The Position
The IT Service Lead (ITS Lead) manages all aspects of the daily operation for the ITSM team. This position is contingent upon the successful award of a contract currently under bid. Nisga'a Tek is committed to high-quality service to those who defend us, ensuring mission assurance and execution for customers and warfighters by providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services.
Requirements
- Professional customer service skills, resourceful & takes initiative in a dynamic environment & troubleshoot issue effectively & efficiently.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- BA/BS from an accredited college or university
- Substitute AA/AS w/ 7+ years of experience
- Substitute w/ 9+ years of experience
- IAT Level II (CCNA Security/CSA+/GICSP/GSEC/Security+ CE or SSCP) Cert. & applicable CE/OS Cert. & Windows or Apple Certified Technician.
- Minimum 5+ years of experience.
- Secret Clearance
Responsibilities
- Develops daily work schedule & projects for each team.
- Directs technical analysis of complex systems.
- Coordinates w/ vendors involved in providing product warranty, support, &/or RMAs.
- Provides high-level subject matter proficiency for each task.
- Provides advanced technical knowledge & analysis of ITSM ops, expert-level functional systems analysis, design, integration, documentation, troubleshooting, training, & implementation advice on complex problems requiring the highest-level knowledge of the subject matter for proper implementation & ITSM support functions.
- Provides the highest level of support to end users by handling service requests escalated by lower tiers.
- Support will be provided onsite, remotely, over the phone, or via email.
- Develop solutions for complex network, desktop, & server problems.
- Ability to analyze existing systems & recommend improvements.
- Develops, maintains, & implements all systems, applications, & networking configurations.
Benefits
- medical, dental, and vision insurance
- a 401(k) plan with company matching
- tax-deferred savings options
- supplementary benefits
- paid time off
- professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
