IT Service Desk Technician

Line Quest•Plano, TX

About The Position

LineQuest, LLC is a damage prevention company that specializes in providing utility and private line location, GIS mapping and hydro services in multiple markets such as Texas, Alabama, Oklahoma, Arkansas, New Mexico, North Carolina, Florida, Missouri, Colorado, Wyoming, Nebraska and Kansas. Our goal is to eliminate the risk of damage to the environment, property, and person through the prevention of line strikes. We pride ourselves in knowing we are protecting underground facilities, the environment, and our community! We are on the front lines, LineQuest serves as the first line of defense. At LineQuest, some of our specialties and services will include Telecom, Water & Sewer, Power Transmissions & Distribution, Civil Road & Bridge, Oil & Gas, Renewable Energy, Engineering & Surveying and Environmental. Our mission is to provide first-class services to our clients and our community in the safest way. We have been in business since early 2013. In 2016 LineQuest won the 2016 Safety Achievement Award by Cimarex. In 2018, LineQuest was named the Oilfield Services Company of the Year at the Oil & Gas Texas Awards. In 2022, LineQuest won the Readers’ Choice Award for the Best of The Permian Basin! The Information Technology (IT) Service Desk Technician is responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues. The IT Service Desk Technician must be able to provide 24/7 support, must be readily available to offer the necessary support when needed. T his position will follow the direction of the Director of Information Technology and/or other members of the management team.

Requirements

Excellent diagnostic and problem-solving skills
Ability to communicate effectively with team members.
Experience supporting Microsoft Office applications, including Outlook in an exchange or Office 365 environment.
Proficient with IOS, Windows, and Android devices
Excellent written and oral communication skills
Highly organized and detail oriented
Ability to diagnose and resolve technical problems on desktop / laptop / mobile devices.
Experience with Mobile Device Management
Experience with Remote Support Applications and ITIL based Ticketing Systems
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 40 pounds at times
High school diploma or equivalent required

Nice To Haves

Bachelor of Science in Computer Science or relevant field or combination of work and education is preferable.
Professional certification (CCNS, CISSP, MCSE)

Responsibilities

Provides technical support identifying, investigating, and resolving users’ problems with computer software and hardware for problems specific to the organization’s computer networks and systems
Applies knowledge of computer software, hardware, and procedures to solve problems.
Collaborates with other staff to research and resolve problems.
Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks
Arranges service by software or hardware vendors to repair or replace defective products
Maintains knowledge of technology innovations and trends
Installing new software and hardware components
Regularly evaluating our IT systems to ensure they meet the necessary demands
Ensuring data storage is safe and secure at all times
Orders computers, laptops, tablets, cell phones and other equipment as needed
Ensure anti-virus software is installed, properly configured, and regularly updated
Maintain business relations with equipment vendors and service providers
Perform data entry via internal and vendor systems
Utilize active directory to manage users and permissions
Educating employees about network security and best practices for computer usage
Provide office business support as needed
Ability to multi-task all functions of the job
Performs all other duties as assigned