IT Service Desk Technician

Muth Electric • Mitchell, SD

5h • Onsite

About The Position

The IT Service Desk Technician is responsible for providing first-line technical support to end users and triage of technical requests (tech reqs). This role ensures timely resolution of hardware, software, and network issues while delivering excellent customer service and maintaining high user satisfaction. Position is located in Mitchell, SD.

Requirements

• Strong troubleshooting and problem-solving skills
• Knowledge of Windows OS, Microsoft 365, and basic networking
• Familiarity with ticketing systems
• Good understanding of Active Directory and user account management
• Excellent verbal and written communication skills
• Customer service orientation
• Customer focus
• Technical aptitude
• Attention to detail
• Time management
• Team collaboration
• Adaptability
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field
• 1–3 years of experience in IT support or help desk role
• Proficiency in or basic knowledge of using a variety of computer software applications, especially Microsoft Excel, Outlook and Word software.
• Proficiency in Windows operating systems
• Problem-solving and research skills that translate to the ability to find solutions for staff problems when a solution is not immediately apparent
• Knowledge of or ability to learn processes for equipment setup and software installations for users (ex. Laptops, cameras, printers, etc.)
• Knowledge of office administration procedures.
• Ability to operate most standard office equipment.
• Ability to work independently
• Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
• Good to excellent communication skills.
• A minimum of a high school diploma or equivalent.

Nice To Haves

• Previous experience with general Windows pc setup preferred but not required.
• Currently enrolled in an information systems technology program or similar preferred but not required.

Responsibilities

• Provide first-level technical support via phone, email, chat, or ticketing system
• Diagnose and troubleshoot hardware, software, and connectivity issues
• Log, track, and document incidents and service requests in the ticketing system
• Escalate complex issues to Tier 2 or 3 support teams as needed & ensure ticket resolution
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Support common operating systems (Windows/macOS) and business applications
• Assist with user account setup, password resets, and access permissions
• Maintain IT asset inventory and documentation
• Perform additional assignments as directed by IT Director

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees