IT Service Desk Technician I (Part-Time)

Penske • Reading, PA

3d

About The Position

This is a Part-Time position working Monday-Friday from 7:30am-12:30pm. A Penske IT Service Desk Technician provides technical support to Penske's PC users in both corporate and field locations on a daily basis. This support may consist of both hardware and software trouble shooting and problem-solving resolution. The IT Service Desk Technician is to research and follow-up on problems that may require additional resources.

Requirements

• Provide first level troubleshooting skills to resolve general internal Penske system support issues with Penske's corporate office and field location users via telephone and remote communication tools.
• Work on special projects and laptop software configuration
• Log all support calls into the call tracking system
• Work with programming staff to communicate software issues
• Follow-up with callers to ensure customer satisfaction
• Other projects and tasks as assigned by supervisor

Responsibilities

• Provide first level troubleshooting skills to resolve general internal Penske system support issues with Penske's corporate office and field location users via telephone and remote communication tools.
• Work on special projects and laptop software configuration
• Log all support calls into the call tracking system
• Work with programming staff to communicate software issues
• Follow-up with callers to ensure customer satisfaction
• Other projects and tasks as assigned by supervisor

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed