IT Service Desk Technician I

SageSure • Jersey City, NJ

1d • Hybrid

About The Position

The IT Service Desk Technician I is responsible for resolving support requests and ensuring customer satisfaction and the continuous delivery of service. The Service Desk is the central point of contact for all IT-related service requests, and as a member of the team, you'll work in a fast-paced environment providing world-class customer service and technical support to all our employees. We'd like to hear from you if you're ready to bring your talent and passion to creative and innovative insurance.

Requirements

• 1-3 years of previous experience as an IT Service Desk Technician
• Basic networking and hardware skills
• Microsoft 365, Windows, and Mac operating systems skills
• Outstanding customer service skills, plus strong written and verbal communication skills

Nice To Haves

• CompTIA's A+
• ITIL Foundations
• PowerShell Experience
• ITSM Experience (Freshservice)

Responsibilities

• Provide technical support to end-users via in-person, video, phone, chat, and ticketing systems.
• Install, configure, maintain, and troubleshoot hardware, software, and peripherals both on-site and remotely.
• Track, resolve, and escalate technical issues using the Service Desk ticketing system.
• Support mobile and computing devices, including phones, tablets, and laptops.
• Create and maintain documentation for processes, inventory, and configurations.
• Offer technical guidance and training to end-users.
• Collaborate with senior HelpDesk members for issue visibility and escalation.
• Gather and report user feedback to management.
• Meet or exceed SLAs and assist with projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed