IT Service Desk Support

Taylor Communications•North Mankato, MN

5d•Onsite

About The Position

Taylor Corporation is seeking a Service Desk Support role. This role is crucial in providing initial support to employees/users, ensuring that their issues are resolved quickly or escalated appropriately. The ideal candidate will have excellent communication skills and a basic understanding of software troubleshooting. Standout candidates will be excellent problem-solvers with outstanding communication and end-user service skills. To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Requirements

Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional end user service
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Experience working as an IT help desk technician or in a similar end user support role

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science or related field preferred, but not required
Proven experience in customer service or technical support role is advantageous
Strong communication skills, both written and verbal, with a customer focused approach
Familiarity with Window and MacOS operating systems
Basic understanding of networking concepts
Proficiency in Microsoft Office Suite and other common software applications
Ability to work independently and collaboratively in a fast-paced environment
Exceptional problem-solving skills and attention to detail

Responsibilities

Provide quick and effective assistance with information technology systems
Guide end users remotely through systems configuration, troubleshooting, and maintenance
Listen attentively to end users’ questions and concerns and offer optimal solutions
Prioritize end user satisfaction in all communications, directing unresolved issues to next-level personnel
Respond to tech inquiries via email, through online chats, over the phone, or in person
Inform end users about IT products and services
Walk end users step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with end users to ensure satisfactory service
Communicate end user feedback to the appropriate internal team members