IT Service Desk Specialist

RA Capital Management, LLC • Boston, MA

2d • $70,000 - $90,000 • Hybrid

About The Position

As an IT Service Desk Specialist, you will be a key member of the IT Operations team, providing frontline technical support to employees across the organization. You will bring curiosity, a passion for technology, and a strong customer-service mindset to a fast-paced, collaborative environment. The ideal candidate is an effective communicator who enjoys solving problems and continuously learning new technologies.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience
• Strong customer service skills, preferably gained in a professional work environment
• Excellent written and verbal communication skills
• Ability to prioritize tasks effectively and manage time in a dynamic environment
• Professional demeanor with strong interpersonal and teamwork skills
• Working knowledge of Windows and macOS operating systems, as well as mobile platforms (iOS and Android)

Nice To Haves

• Experience with Google Workspace preferred
• Prior troubleshooting experience is a plus but not required

Responsibilities

• Provide technical support by troubleshooting and resolving issues submitted through the IT ticketing system
• Manage and resolve service desk tickets in a timely manner, coordinating with employees to identify root causes and solutions
• Collaborate with other members of the IT team to diagnose and resolve more complex technical issues
• Escalate issues as needed while maintaining clear communication and ownership

Benefits

• Employer-paid monthly premiums for health, dental, and vision coverage
• Wellness benefits and programs to support physical and mental well-being
• Resources and perks that enhance work-life balance and financial security
• performance-based bonuses
• retirement contributions
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level