IT Service Desk Specialist II
About The Position
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Provides support for call overflow during peak time or reduced staff during off peak hours.
Requirements
- Bachelors Degree or 4-5 years of related work experience
- DoD 8570 Certification (Security+ CE or equivalent) required.
- Favorable Tier III Public Trust Clearance Required.
Responsibilities
- Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
- Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
- Acts as the escalation path to resolve moderate to highly complex technical issues.
- Provides support for call overflow during peak time or reduced staff during off peak hours.
Benefits
- healthcare benefits
- paid leave
- retirement plans
- insurance programs
- education and training assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
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