IT Service Desk Specialist
About The Position
Overview The award-winning Las Vegas-Clark County Library District is currently hiring for an IT Service Desk Specialist with the IT Department. General Summary: Under the general direction of the Library District's IT Service Desk Manager, the Service Desk Specialist provides first-line technical support to staff across the Las Vegas-Clark County Library District. This role is responsible for resolving hardware, software, and network issues efficiently, delivering high-quality customer service, and ensuring optimal functionality of IT systems. Description of Hours and Wages : The pay range for this position is $30.95 to $41.47 per hour. Pay typically begins at the minimum of the pay range, and employees are eligible for annual merit and COLA increases per District policy. This is a full-time, 40 hours per week, FLSA non-exempt position. Application Deadline : The application deadline for this position is 11:59 p.m. on Monday, March 2, 2026. To be considered for this position, applications must be submitted prior to this deadline. We anticipate interviewing for this position on or around March 16, 2026.
Requirements
- Associate’s degree in Information Technology or related field.
- Two (2) years of experience in an IT support or help desk role.
Nice To Haves
- Relevant information technology certifications (e.g., Comp TIA A+).
Responsibilities
- Responds to service desk requests via phone, email, and ticketing system, providing timely and accurate support.
- Troubleshoots and resolves issues related to workstations, printers, applications, and connectivity.
- Documents support requests, resolutions, and technical procedures in the ticketing system.
- Assists with onboarding and support for new staff and technology rollouts.
- Escalates complex issues to appropriate IT teams and follows up to ensure resolution.
- Provides training and guidance to staff on standard IT procedures and best practices.
- Maintains knowledge of current technology and participates in continuous learning.
- Travels to provide support to any of our 25 locations throughout the Clark County Library District.
- Ensures District compliance with all federal, state, and local laws, regulations, codes, and District Policies and Procedures.
- Stays abreast of current and future trends in Information Technology, Library Administration, and Public Administration, and makes recommendations regarding future District Strategies and Planning.
- Performs other duties as assigned.
Benefits
- Medical, dental, vision, and life insurance insurance.
- Nevada Public Employees Retirement System (PERS).
- 14 paid holidays, plus 1 additional floating holiday per year.
- Paid vacation (18 days per year) and sick time (12 days per year).
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
