IT Service Desk Specialist II

American Systems • Air Force Academy, CO

17h • $57,100 - $95,300

About The Position

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

Requirements

• Bachelors Degree or 4-5 years of related work experience
• DoD 8570 Certification (Security+ CE or equivalent) required.
• Favorable Tier III Public Trust Clearance Required.

Responsibilities

• Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
• Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
• Acts as the escalation path to resolve moderate to highly complex technical issues.
• Provides support for call overflow during peak time or reduced staff during off peak hours.

Benefits

• healthcare benefits
• paid leave
• retirement plans
• insurance programs
• education and training assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level