IT Service Desk Specialist

Las Vegas-Clark County Library District • Las Vegas, NV

19h • $31 - $41

About The Position

The award-winning Las Vegas-Clark County Library District is currently hiring for an IT Service Desk Specialist with the IT Department.
General Summary:
Under the general direction of the Library District's IT Service Desk Manager, the Service Desk Specialist provides first-line technical support to staff across the Las Vegas-Clark County Library District. This role is responsible for resolving hardware, software, and network issues efficiently, delivering high-quality customer service, and ensuring optimal functionality of IT systems.

Requirements

• Associate’s degree in Information Technology or related field.
• Two (2) years of experience in an IT support or help desk role.

Nice To Haves

• Relevant information technology certifications (e.g., Comp TIA A+).

Responsibilities

• Responds to service desk requests via phone, email, and ticketing system, providing timely and accurate support.
• Troubleshoots and resolves issues related to workstations, printers, applications, and connectivity.
• Documents support requests, resolutions, and technical procedures in the ticketing system.
• Assists with onboarding and support for new staff and technology rollouts.
• Escalates complex issues to appropriate IT teams and follows up to ensure resolution.
• Provides training and guidance to staff on standard IT procedures and best practices.
• Maintains knowledge of current technology and participates in continuous learning.
• Travels to provide support to any of our 25 locations throughout the Clark County Library District.
• Ensures District compliance with all federal, state, and local laws, regulations, codes, and District Policies and Procedures.
• Stays abreast of current and future trends in Information Technology, Library Administration, and Public Administration, and makes recommendations regarding future District Strategies and Planning.
• Performs other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance insurance.
• Nevada Public Employees Retirement System (PERS).
• 14 paid holidays, plus 1 additional floating holiday per year.
• Paid vacation (18 days per year) and sick time (12 days per year).
• Tuition reimbursement.
• For more details about employee benefits, please see https://thelibrarydistrict.org/benefits/

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree