IT Service Desk Specialist - I

SIGNATURE SOLAR LLC • Commerce, TX

37d

About The Position

As an IT Service Desk Specialist-I, you will be a key player in ensuring the efficiency and reliability of our IT systems. You will manage and maintain our hardware, troubleshoot technical issues, and provide expert support to end-users.

Requirements

• Ability to think on your feet and display effective critical thinking skills
• Ability to work with minimal supervision or in some cases alone
• Familiarity with Google Workspace / Microsoft and the use of assessment tools and documentation
• Unparalleled customer service
• Ability to be on the weekend on call at a minimum of 1 weekend per month with an occasional second-weekend on-call 7a-7p
• 6mo to 3 years of IT helpdesk experience
• Ability to work a flexible schedule including after-hours or weekends.

Nice To Haves

• CompTIA A+, Network+, and or Security+ preferred but not required

Responsibilities

• Troubleshooting and resolving user issues with computers, IP-based phones, Printers, and other office equipment.
• Installing and configuring new computers, IP-based phones, printers, and other office equipment.
• Monitoring the Ticketing System and responding to new tickets as they arrive.
• Maintaining a log of work done and actions taken to resolve the issue that prompted the ticket.
• Assisting in maintaining an accurate inventory of IT supplies and equipment
• All other duties assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed