IT Service Desk L3

TEKsystems•Locust Grove, GA

7d•$27 - $27•Onsite

About The Position

The IT Service Desk L3 position requires technicians to maintain and troubleshoot end-user equipment including PCs, printers, RF devices, and scanners within a warehouse environment, ensuring all IT Systems are operating as required. This role involves identifying, triaging, prioritizing, and resolving Level 2 & 3 Incidents within the Service Level Agreement, including responding to high priority outages outside of normal business hours. The technician will also perform installation, upgrades, maintenance, basic troubleshooting, and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones, and other end-user equipment. A key aspect of the role is serving as a liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership, and the external client regarding technical projects, problems, and outages. The position demands prioritizing workload, special tasks, and concurrent projects, allocating time and resources efficiently, and ensuring systems operate efficiently. Presenting a high level of professionalism, maintaining composure, and performing well under pressure are crucial. The role also involves making technical recommendations to executive operational leadership and identifying opportunities to optimize resources.

Requirements

1-3 years of experience supporting a logistics or manufacturing networked computer environment
Ability to troubleshoot and configure RF devices or other handheld terminals
Ability to troubleshoot and configure Windows and Android PCs and tablets
Ability to troubleshoot and configure printers including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners
Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment
Warehouse experience supporting end-use equipment

Responsibilities

Identify, triage, prioritize and resolve Level 2 & 3 Incidents within our Service Level Agreement, which includes responding to high priority outages outside of normal business hours.
Perform installation, upgrades, maintenance, basic troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment.
Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical projects, problems and outages.
Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established timeframes.
Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand.
Makes technical recommendations to executive operational leadership regarding problems, projects and releases.
Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions.