IT Service Desk Internship

Freudenberg Group • Plymouth, MI

6d

About The Position

Working at Freudenberg: We will wow your world! Responsibilities: Provide Tier 1 technical support for end users via phone, email, chat, or ticketing system Troubleshoot basic hardware, software, network, and application issues Assist with password resets, account provisioning, and access requests Document incidents, service requests, and resolutions accurately in the IT ticketing system Escalate more complex issues to senior IT staff following established procedures Support hardware setup, deployment, and inventory (laptops, peripherals, mobile devices) Assist with maintaining knowledge base articles and standard operating procedures Deliver excellent customer service while supporting multiple requests in a fast-paced environment Comply with IT security policies, procedures, and data protection standards Qualifications: Currently pursuing or recently completed a Bachelor’s degree in; Information Technology; Computer Science; Management Information Systems Prior IT support, customer service, or technical troubleshooting experience is a plus but not required Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications Familiarity with Microsoft 365, email systems, and basic networking concepts preferred Strong customer service mindset and professional communication skills The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Freudenberg-NOK General Partnership Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications. Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Requirements

• Currently pursuing or recently completed a Bachelor’s degree in; Information Technology; Computer Science; Management Information Systems
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications
• Strong customer service mindset and professional communication skills

Nice To Haves

• Prior IT support, customer service, or technical troubleshooting experience is a plus but not required
• Familiarity with Microsoft 365, email systems, and basic networking concepts preferred

Responsibilities

• Provide Tier 1 technical support for end users via phone, email, chat, or ticketing system
• Troubleshoot basic hardware, software, network, and application issues
• Assist with password resets, account provisioning, and access requests
• Document incidents, service requests, and resolutions accurately in the IT ticketing system
• Escalate more complex issues to senior IT staff following established procedures
• Support hardware setup, deployment, and inventory (laptops, peripherals, mobile devices)
• Assist with maintaining knowledge base articles and standard operating procedures
• Deliver excellent customer service while supporting multiple requests in a fast-paced environment
• Comply with IT security policies, procedures, and data protection standards

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees