IT Service Desk Intern- Spring

CEC Entertainment • Irving, TX

13d • Hybrid

About The Position

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! CEC Entertainment, the global leader in family entertainment and operator of Chuck E. Cheese and Peter Piper Pizza restaurants, is seeking an Intern for the Spring 2026 semester in our IT Department as an IT Service Desk Intern. This is a paid internship that will provide you an opportunity for professional growth and development. This program will not qualify for college credit. This exciting opportunity will be based at our Corporate Support Center in Irving, TX, and is 40 hours a week during typical working hours of 8:30 am to 5:30 pm. This will be a partially remote and partially in-person Internship. Division/Business Unit: Information Technology – IT Service desk Intern Division Business Objective: Join our dynamic IT team as an intern on the Service Desk! This is a fantastic opportunity to gain hands-on experience in a fast-paced IT environment. As an IT Service Desk Intern, you will be an integral part of our support team, assisting in troubleshooting and resolving technical issues for internal employees. As an IT Service Desk Intern, you will learn the process of IT Operations and Support: Learn about change management process lifecycle. Participate in cross – functional IT projects. Monitor IT systems and resolve or escalate any found issues. Add/maintain technical documentation and service catalog. Assist on software/hardware deployments and or upgrades. Gain exposure to system functionalities, including Zendesk, Aloha POS, NCR products, Parafait gaming software. Develop a working relationship with the Information Technology Team and other key departments.

Requirements

• Currently pursuing a degree in Information Technology, Computer Science, or related field.
• Basic understanding of IT concepts and troubleshooting methodologies.
• Familiarity with operating systems (Windows, macOS) and common software applications.
• Strong verbal and written communication skills.
• Ability to convey technical information to non-technical users.
• Demonstrated customer service orientation.
• Patience and empathy when dealing with end-users.
• Ability to work collaboratively in a team-oriented environment.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Respond to incoming support requests via email, phone, or in-person.
• Provide timely and effective solutions to technical issues, escalating when necessary.
• Log all support interactions and resolutions in the ticketing system.
• Prioritize and manage multiple tickets simultaneously.
• Assist users with software installations, configurations, and updates.
• Guide users through troubleshooting steps to resolve hardware and software issues.
• Contribute to the development and maintenance of IT knowledge base articles.
• Document common issues and resolutions for future reference.
• Collaborate with other IT team members to resolve complex issues.
• Communicate effectively with end-users to gather information and provide updates.

Benefits

• Gain practical experience in a real-world IT setting.
• Exposure to a variety of technical issues and solutions.
• Networking opportunities with experienced IT professionals.
• Potential for future career advancement within the organization.
• CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package.
• We also offer job training and career growth opportunities.
• Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 5,001-10,000 employees