IT Service Desk Intern-FT-Information Services-Provo

Revere Health•Provo, UT

1d•Onsite

About The Position

The Service Desk Intern is an entry-level Information Technology role designed to provide meaningful hands-on experience in a professional Service Desk environment. This position offers exposure to day-to-day IT operations through ticket support, endpoint provisioning, basic troubleshooting, and customer interaction. The internship aims to help participants build foundational technical knowledge, strengthen professional communication skills, and gain practical experience with enterprise support processes. Through mentorship and guided training, interns will develop on-the-job experience, resume-building skills, and competencies to support future career growth in Information Technology. Learning objectives include developing foundational technical troubleshooting skills, managing the full support lifecycle within an enterprise ticketing system, building practical experience in endpoint provisioning and hardware setup, strengthening customer service and communication skills, improving task prioritization and time management, gaining exposure to workplace professionalism and organizational dynamics with structured mentorship, and understanding the Service Desk's contribution to broader IT operations within a healthcare environment.

Requirements

Demonstrate a positive attitude and a willingness to learn.
Must be dependable and able to follow established procedures.
Provides good experience working with customers in person and over the phone.
Demonstrates good organizational skills and able to manage multiple priorities.
Candidate must be currently pursuing—or have recently completed—relevant IT coursework or industry certifications (e.g., A+, Security+, or a degree in Computer Science/Information Systems).
Demonstrate success in learning technical processes and how to apply them in a support environment, based on past experience.
Ability to communicate clearly with non-technical users.

Nice To Haves

Demonstrate knowledge of basic troubleshooting, Windows/Mac OS, software installation, and Microsoft Office Suite.

Responsibilities

Receives, documents, and routes basic support requests through the Service Desk ticketing system.
Provides phone support and gathers accurate details from end users.
Performs basic troubleshooting for simple and repeatable issues.
Escalates tickets to higher-level Service Desk staff or other IT teams as needed.
Assists with provisioning computers and other standard IT equipment.
Assists with preparing devices for deployment, including imaging, setup, labeling, and basic configuration.
Assists with basic hardware deployments, including workstation setups, monitor setups, and peripheral installations.
Assists with reviewing ticket queues and ensuring tickets are properly categorized and documented.
Provides professional and courteous customer service to end users in person, by phone, and through tickets.
Assists senior IT staff with routine operational tasks as directed.
Helps maintain documentation for common issues, simple processes, and end-user reference materials.
Other duties as assigned.