IT Service Desk Associate

Fisher Investments • Tampa, FL

1d • Onsite

About The Position

The Service Desk Associate works in the office and provides in-depth desktop support to Fisher Investments and its employees. You will manage troubleshooting, diagnosing and resolving complex PC and network problems. You will report directly to the Team Lead.

Requirements

• Bachelor's degree, technical certifications or combination of education and hands-on experience required
• 1+ years of experience in IT and Infrastructure and Operations preferred
• A+ Certification preferred
• Expertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework a plus
• Experience in decision-making/troubleshooting
• Excellent customer service skills required
• Answer calls and respond accurately and to inquiries
• Work independently and prioritize work based upon business needs
• Work through requests of end users
• Exemplary written and verbal communication skills

Nice To Haves

• 1+ years of experience in IT and Infrastructure and Operations
• A+ Certification
• Expertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework

Responsibilities

• Provide tier 1 and tier 2 support to end-users in an efficient and effective manner
• Perform installation, repair, and preventative maintenance of end user software and hardware
• Establish network connectivity and hardware and software configuration
• Support third-party software applications
• Responsible for tracking, resolving, or escalating all incidents and requests in ServiceNow appropriately
• Execute physical end-user inter- and intra- office relocation services
• Responsible for software pushes and desktop imaging
• Help develop and improve the Service Desk's efficiency and customer service rating
• Orders equipment and services for employee business usage
• Provide a prompt response to user requests for information and assists in application system problem resolution
• Work onsite, under direct supervision, in a team-based and open office environment

Benefits

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level